Home Safety Repair Program
Frequently Asked Questions

What is the program process?
Potential customers are asked to fill out a simple application and submit it with income verification by mail, fax, or email to our office. Once received, it is screened for eligibility and emergency needs. In the case of renters, an owner authorization is sent to the property owner.

Once accepted, an applicant will receive a call from our Program Manager to schedule a home inspection to determine the work that is to be done. The Program Manager will walk through the home with the owner and come up with a list of repair needs. Work is then scheduled according to turn with our skilled crew.

At the completion of work, you will be asked to return a questionnaire to ensure that your needs have been met in a satisfactory manner. It is that easy.

Who is eligible for free services?
All low-income Berkeley residents are eligible. Income levels are more generous than most assistance programs as residents can earn up to 60% of the Area Median Income. Currently the Area Media Income is $56,100 per year for one person, $80,100 for a family of four.

Are all services free for those eligible?
In most cases yes. If a resident requests something above standard, a fancier gate, or special light fixture for example, we will ask that they pay the cost differential. In addition our funding is limited, so those homeowners that can contribute are asked to pay a share of major repair items like a new roof or new heater. In any case if there is a cost share, it would be discussed before any work would take place.

Are there types of repairs that are not covered?
Yes. The focus of our program is health and safety. For this reason, CESC does not do any cosmetic repairs (painting, carpet, linoleum, etc.). In addition, there are certain services that may be beyond our budget or expertise for example major electrical or plumbing; new roofs, appliances, heaters or other costly items.

How long do I have to wait for service?
Emergencies are taken care of right away, often the same day as the request. For non emergency work, it could take several months before a home inspection is made.

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